# Does Gymreapers offer package protection?

> We offer premium package protection for your Gymreapers order When you add package protection at checkout you add coverage for lost stolen or damaged pac

Source: https://gymreapers.kustomer.help/en_us/does-gymreapers-offer-package-protection-HyOA9thhc

Last updated: 2026-03-18T14:47:03.204Z

Yes. Package Protection is available at checkout for all orders.

When selected, it covers your shipment against loss, theft, or damage during transit.

If you experience an issue with your order, contact us at **support@gymreapers.com** as soon as possible. Our team will review the situation and work with the carrier to resolve it. In most cases, we aim to provide a resolution within 72 business hours, though some cases may take longer depending on the carrier’s investigation process.

In certain situations, additional information may be required (such as a carrier claim) before a replacement order can be issued.

If a replacement order is sent, the items in the order will not be eligible for return or refund.

  
**If Package Protection was not selected at checkout:**  
  
Orders are not covered for loss, theft, or damage once they leave our facility. In these cases, customers will need to work directly with the carrier (USPS, FedEx, UPS, etc.) to file a claim and resolve the issue.