# What if I am not there to receive my package?

> If you can’t change your delivery address and no one else can accept the delivery at the delivery address, it may be left at a carrier’s facility...

Source: https://gymreapers.kustomer.help/en_us/what-if-i-am-not-there-to-receive-my-package-rJPcTt2n9

Last updated: 2025-10-17T18:03:25.342Z

If you’re unable to update your delivery address and no one is available to accept the package, the carrier may hold it at a nearby facility. You can check your tracking link for details on where it’s being held and what options are available.

#### Carrier Contact Info

*   **USPS:** [Tracking & Delivery Support](#)
    

In some cases, carriers may leave your package in a secure location such as a parcel locker, apartment mailroom, student housing office, or workplace delivery area.

Once your order leaves our warehouse, the carrier is responsible for completing the delivery and addressing any lost or delayed shipments. We recommend reaching out to them first, as they’ll have the most accurate and up-to-date information.

If you’re having trouble resolving the issue with the carrier or need additional help, our team is here to support you. Don’t hesitate to reach out — we’ll do what we can to help get things back on track.

If your order can’t be delivered and is returned to us, we’ll contact you to confirm or correct your shipping address. If we don’t hear back, we’ll process a refund for the product cost of your order.