# Gymreapers > Gymreapers knowledge base – help articles and documentation. ## General - [How do I contact you?](https://gymreapers.kustomer.help/en_us/how-do-i-contact-you-Byz6R_n3q.md): Have questions about your order or any of our gear? Our Customer Service team is available Monday-Friday, 8:30 am-4:30 pm MST Live chat with us dur... - [What payment options does Gymreapers offer?](https://gymreapers.kustomer.help/en_us/what-payment-options-does-gymreapers-offer-BJ7Bftnh5.md): Yes. We have partnered with Klarna to offer payment breakdowns for your purchases. Through Klarna, you are able to split your purchase into 4 interest-free p... - [What is Klarna?](https://gymreapers.kustomer.help/en_us/what-is-klarna-SJUlGtnnq.md): Klarna is a buy now, pay later option that easily splits any purchase into 4 interest-free payments. With Klarna, there are nofees when you pay on time... - [Can I register my product?](https://gymreapers.kustomer.help/en_us/can-i-register-my-product-rJtuQtn3c.md): Gymreapers products are specifically created to withstand and outlast your most grueling training sessions. However, there are uncommon situations where defe... - [Does Gymreapers offer package protection?](https://gymreapers.kustomer.help/en_us/does-gymreapers-offer-package-protection-HyOA9thhc.md): We offer premium package protection for your Gymreapers order When you add package protection at checkout you add coverage for lost stolen or damaged pac - [Can I cancel or change my order?](https://gymreapers.kustomer.help/en_us/can-i-cancel-or-change-my-order-ByvpDF2nc.md): We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps: Chat or email &n... - [Discount Code Exclusions](https://gymreapers.kustomer.help/en_us/discount-code-exclusions-rJxjD5Mps.md): Discount Code Excl - [Accessibility Statement](https://gymreapers.kustomer.help/en_us/accessibility-statement-ByUxlF66i.md): We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest pos - [Price Guarantee](https://gymreapers.kustomer.help/en_us/price-guarantee-r1wyAjM6o.md): At - [Is Gymreapers a good brand?](https://gymreapers.kustomer.help/en_us/is-gymreapers-a-good-brand-B1u55bPqa.md): Gymreapers is known for offering quality products such as lever belts, lifting straps, knee sleeves, and essential gym gear and apparel. - [Is Gymreapers made in USA?](https://gymreapers.kustomer.help/en_us/is-gymreapers-made-in-usa-H1Fr1fw96.md): Gymreapers proudly designs all gear, apparel, equipment, and accessories in the USA, ensuring meticulous attention to detail and quality control. - [Is Gymreapers sold in stores?](https://gymreapers.kustomer.help/en_us/is-gymreapers-sold-in-stores-SJBH78Oc6.md): Gymreapers is available in various retail locations including Dicks Sporting Goods Scheels and 5 Star Nutrition among others - [Do you offer a military discount?](https://gymreapers.kustomer.help/en_us/do-you-offer-a-military-discount-rk_gK7uTq.md): Yes Gymreapers does offer a special discount for all active duty veterans first responders and teachers In recognition of the tireless sacrifice and triump ## Stock & Inventory - [When will you restock items?](https://gymreapers.kustomer.help/en_us/when-will-you-restock-items-HkdqfKnhc.md): If an item is currently out of stock, it's generally restocked monthly. On certain occasions, items will be limited edition, in which they will not be restoc... - [Does Gymreapers offer wholesale?](https://gymreapers.kustomer.help/en_us/does-gymreapers-offer-wholesale-Sk0mFn35.md): Yes, we partner with fitness centers, retailers, and nutrition shops to offer our premium gear in larger quantities. To view more details and get in touch, v... - [Can I be notified for restock?](https://gymreapers.kustomer.help/en_us/can-i-be-notified-for-restock-SJS8Qthh9.md): Yes, this is available for any item that is currently out of stock. There are situations that cause some of our gear to run out of stock. These issues can be... ## Returns & Exchanges - [What is covered under warranty?](https://gymreapers.kustomer.help/en_us/what-is-covered-under-warranty-HJDTfFn3c.md): Please be aware that a warranty could be voided for any item in our store which has been damaged (negligence, normal or improper use), altered, poorly maint... - [Can I exchange my item?](https://gymreapers.kustomer.help/en_us/can-i-exchange-my-item-ByusQYn39.md): Yes, if you're in the US or Canada, you can request an exchange via our online portal. We offer a 30-day exchange time frame for products of equal or lesser ... - [How do I return my items?](https://gymreapers.kustomer.help/en_us/how-do-i-return-my-items-HkMxVKh3q.md): If you are not satisfied with your purchase, you can return it or exchange it for a replacement or refund within30 days of receipt.We will refund... - [What is your return policy?](https://gymreapers.kustomer.help/en_us/what-is-your-return-policy-B1rHF235.md): Returns being sent from within the United States are free and include a prepaid label. We will accept returns and exchanges within 30 days (from the original... - [Can I cancel or change my order?](https://gymreapers.kustomer.help/en_us/can-i-cancel-or-change-my-order-ByvpDF2nc.md): We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps: Chat or email &n... - [When will I get my refund?](https://gymreapers.kustomer.help/en_us/when-will-i-get-my-refund-rk7ZdF339.md): Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 3-5 business days for retur... - [Can I return a defective item?](https://gymreapers.kustomer.help/en_us/can-i-return-a-defective-item-H1TXOYn2q.md): In the rare circumstance that this happens, we apologize and are happy to fix the mistake. We do quality checks and inventory reviews to avoid these situatio... - [Can I combine my return orders?](https://gymreapers.kustomer.help/en_us/can-i-combine-my-return-orders-SyyFOF33q.md): No, unfortunately, orders placed separately cannot be returned as one. Combining orders will slow down the refund process. If you are returning... - [Price Guarantee](https://gymreapers.kustomer.help/en_us/price-guarantee-r1wyAjM6o.md): At - [Live Event Exchange Policy](https://gymreapers.kustomer.help/en_us/live-event-exchange-policy-ryvJKDXtgl.md): Live Event Exchange Policy We want you to love your gear While purchases made at live events are final sale were happy to offer exchanges if you need a - [What is your international return policy?](https://gymreapers.kustomer.help/en_us/what-is-your-international-return-policy-S1ZcuCLih.md): While we do our best to accommodate our international customers please be aware that we are unable to provide prepaid return labels for orders shipping outsid ## Shipping & Delivery - [How do I get free shipping?](https://gymreapers.kustomer.help/en_us/how-do-i-get-free-shipping-H1HQVF22q.md): Free shipping applies to all US orders that amount to $150 or more (excludes Alaska, Hawaii, Puerto Rico, and US Virgin Islands). Free shipping is available ... - [How long does it take to receive my order?](https://gymreapers.kustomer.help/en_us/how-long-does-it-take-to-receive-my-order-r1vTut325.md): How long does it take to get my order (United States)? Once your order is placed and confirmed it can take 1-3 business days for your order to be processed... - [How long does it take to receive my order (International)](https://gymreapers.kustomer.help/en_us/how-long-does-it-take-to-receive-my-order-international-HJrbFF235.md): Most International orders arrive between 7-14 business days. Due to customs clearance (which differs in each country of import), some orders may take up to 4... - [Which countries does Gymreapers ship to?](https://gymreapers.kustomer.help/en_us/which-countries-does-gymreapers-ship-to-BypBtthh9.md): We offer order shipping to customers in the United States (including Hawaii, Alaska, Puerto Rico, Guam, Palau, and USVI), Mexico, and Canada. We also ship in... - [Why hasn't my tracking updated?](https://gymreapers.kustomer.help/en_us/why-hasn-t-my-tracking-updated-rJG4qK225.md): Once your order confirmation has been received, it will take approximately 1-3 business days for your order to be processed and shipped out. Once the order h... - [Does Gymreapers offer package protection?](https://gymreapers.kustomer.help/en_us/does-gymreapers-offer-package-protection-HyOA9thhc.md): We offer premium package protection for your Gymreapers order When you add package protection at checkout you add coverage for lost stolen or damaged pac - [What if I am not there to receive my package?](https://gymreapers.kustomer.help/en_us/what-if-i-am-not-there-to-receive-my-package-rJPcTt2n9.md): If you can’t change your delivery address and no one else can accept the delivery at the delivery address, it may be left at a carrier’s facility... - [Military Shipping (APO, FPO & DPO Addresses)](https://gymreapers.kustomer.help/en_us/military-shipping-BkZdy88bj.md): We ship to all valid APO FPO or DPO military addresses When placing your order please make sure to select the United States as the country yoursquore s - [Where does Gymreapers ship from?](https://gymreapers.kustomer.help/en_us/where-does-gymreapers-ship-from-SJmEfzP96.md): Gymreapers ships globally from our headquarters in Nampa, Idaho USA. Free domestic shipping over $150. ## International Shipping & Delivery - [Which countries does Gymreapers ship to?](https://gymreapers.kustomer.help/en_us/which-countries-does-gymreapers-ship-to-BypBtthh9.md): We offer order shipping to customers in the United States (including Hawaii, Alaska, Puerto Rico, Guam, Palau, and USVI), Mexico, and Canada. We also ship in... - [How long does it take to receive my order (International)](https://gymreapers.kustomer.help/en_us/how-long-does-it-take-to-receive-my-order-international-HJrbFF235.md): Most International orders arrive between 7-14 business days. Due to customs clearance (which differs in each country of import), some orders may take up to 4... - [Will I be charged duties and taxes?](https://gymreapers.kustomer.help/en_us/will-i-be-charged-duties-and-taxes-B1SD5Yhnc.md): Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country. Duties and taxe... - [Order Duties and Taxes (VAT)](https://gymreapers.kustomer.help/en_us/why-am-i-being-charged-vat-taxes-rywjcKn3q.md): Following the laws governing the members of the European Union (EU), orders shipped to countries within the EU are subject to charge import taxes and customs... - [Does Gymreapers offer package protection?](https://gymreapers.kustomer.help/en_us/does-gymreapers-offer-package-protection-HyOA9thhc.md): We offer premium package protection for your Gymreapers order When you add package protection at checkout you add coverage for lost stolen or damaged pac - [Military Shipping (APO, FPO & DPO Addresses)](https://gymreapers.kustomer.help/en_us/military-shipping-BkZdy88bj.md): We ship to all valid APO FPO or DPO military addresses When placing your order please make sure to select the United States as the country yoursquore s - [Can I use a freight forwarding service?](https://gymreapers.kustomer.help/en_us/can-i-use-a-freight-forwarding-service-Skd7FEKh3.md): If a freight forwarding service or handcarrying is used to ship items internationally the following applies Gymreapers is not responsible for damage de - [What is your international return policy?](https://gymreapers.kustomer.help/en_us/what-is-your-international-return-policy-S1ZcuCLih.md): While we do our best to accommodate our international customers please be aware that we are unable to provide prepaid return labels for orders shipping outsid ## Contact Us - [How do I contact you?](https://gymreapers.kustomer.help/en_us/how-do-i-contact-you-Byz6R_n3q.md): Have questions about your order or any of our gear? Our Customer Service team is available Monday-Friday, 8:30 am-4:30 pm MST Live chat with us dur...